Shipping, Refunds, Term & Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Domestic Shipping Policies & Rates
Domestic orders within the USA (except Alaska and Hawaii) qualifies for free shipping over $79. Orders under $79 have a flat rate shipping fee of $10. Heavy or bulky items may incur additional shipping costs. You will be notified if any items on your order don't qualify for free shipping before we ship your order. Shipping costs for orders to Hawaii or Alaska will be displayed at the time of checkout and are based on the carrier rates less up to 50% off. We cover up to 50% of the shipping costs to Hawaii and Alaska. We do not cover any fees for returned parcels - this includes parcels returned due to an incorrect address or missing information. The customer is responsible for entering their correct address at checkout.
Canadian Shipping Policies & Rates, Duties and Tax
Shipping costs for orders to Canada will be displayed at the time of checkout and are based on the carrier rates less 50% off. We cover 50% of the shipping costs to Canada. Upaya Naturals Inc. is not responsible for additional custom's fees, tax or duties or refusal/disposal of parcels by Canada Customs. We do not cover any fees for returned parcels - this includes parcels returned due to an incorrect address or missing information. The customer is responsible for entering their correct address at checkout.
International Policies & Rates, Duties and Tax
Shipping costs for international orders will be displayed at the time of checkout and are based on the carrier rates. Upaya Naturals Inc. is not responsible for additional custom's fees, tax or duties or refusal/disposal of parcels by customs. We do not cover any fees for returned parcels - this includes parcels returned due to an incorrect address or missing information. The customer is responsible for entering their correct address at checkout.
All sales are final on products due to several reasons: proper handling and storage, possible tampering, quality, freshness and liability. We have no way of knowing what someone does with the product once it is out of our hands. Therefore we do not accept returns to ensure your safety, and your privilege of getting the freshest and best quality products available.
If you receive a wrong, damaged or defective item, please contact us immediately upon delivery and we will further assist you.
Allergies, Health Concerns and Product Date Codes
If you have any specific allergies, health concerns or would like to know the best by date regarding a product listed online, please contact us directly for further information. We will do our best to check the current label on the product for more information since the manufacturer may change processes without letting us know and our website may not be current. Some products may be listed as gluten, peanut or nut free online, but the manufacturer may have recently changed their processing procedures without informing us. Also many of our products are preservative free so they may have shorter date codes from the manufacturer to insure freshness. Please contact us if you have any questions.
Health Disclaimer Notice
Upaya Naturals Inc. USA recommends that you consult with a healthcare professional prior to taking any nutritional supplements or discontinuing/changing your use of any medications. For any suspected or known illness or health concern always consult with a physician or healthcare provider prior to the purchase or use of any health related product. The products offered by Upaya Naturals in our store and online are not offered as a treatment or cure for any medical conditions, but only as nutritional support for various health concerns. The products, information, services and other content provided on and through this site, including without limitation any products, information, services and other content provided on any Linked Site, are provided for informational purposes only to facilitate discussions with a healthcare professional regarding treatment. The information on this website is often provided in summary or aggregate form, and may not be construed as medical advice or instruction. Product information and ingredients may change without notice and information provided on this website may not be exactly as shown on the label. If detailed product information is required, please contact the appropriate manufacturer for updates. We do not guarantee that products are allergen free. All information and product descriptions on this website are provided for educational purposes only. No action should be taken solely on the content of this website, regardless of perceived scientific merit. Users should consult their health care professionals on any matter related to their health.
Information contained within this site, from Upaya Naturals Inc. and/or its affiliates, has not been evaluated by FDA in the United States, and is not intended to diagnose, treat, cure or prevent any disease. The information on this website should not be used as a therapeutic modality or as a substitute for the advice of a healthcare professional, or as a substitute for any information contained in or on any product label or packaging. Any information presented herein, or information received via telephone or email, should not be construed as the practice of medicine. Upaya Naturals Inc. is not responsible for the misuse and/or abuse of any product sold as a result of a consumer using this website, nor is Upaya Naturals Inc. responsible for any problems or difficulties which may arise through consumer use of products sold by Upaya Naturals Inc. Website users, previous and future customers who fail to consult their health care professional prior to the purchase and subsequent use of any product, assume the risk of any adverse effects.